Privacy Policy

Effective Date: October 10, 2025

Fernwood Real Estate Investment Group (“FREIG,” “we,” “us,” or “our”) is committed to protecting your privacy. This Policy explains how we collect, use, and protect personal information, especially in relation to our SMS program and lead capture activities.

1. Information We Collect

We may collect:

• Name, email address, mailing address
• Phone number (mobile)
• Browsing data and device information (IP address, browser type, etc.)
• SMS opt-in metadata (timestamp, consent record, opt-in keyword)
• Transaction or inquiry details (e.g. property interest, messaging history)

We do not collect or retain credit card data unless you provide it in a secure environment (e.g. payment processor).

2. How We Use Your Information

We use information for purposes such as:

• Sending SMS messages you opted into (market updates, event notices, educational content, appointment reminders)
• Responding to your requests, inquiries, or customer support
• Improving our services and analyzing usage trends
• Complying with legal or regulatory obligations

In any use of personal information, texting originator opt-in data and consent are treated with special care (see below).

3. SMS Opt-In Data & Consent

Your text messaging originator opt-in data and consent (when and how you agreed to receive messages) are never sold or shared with any third parties, except for aggregators and providers of the Text Message services. All the other categories of personal information are subject to this same restriction:

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. How We Share Your Information (Limited Uses)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with Us.
• With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, use, disclosure, or destruction. These include encryption, secure servers, access controls, and internal policies.

Nonetheless, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as needed to fulfill the purposes described (e.g. SMS program, customer support, compliance). When no longer needed, data is safely deleted or anonymized, in accordance with applicable law.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, update, or delete your personal data
• Withdraw consent to SMS messages or other communications
• Object to or restrict processing of your personal data
• Receive your data in a portable format

To exercise these rights, contact us at privacy@fernwood.team or via postal mail at our business address. We will respond within applicable legal timelines.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe we collected data from someone under 18, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on our website with a new effective date. If changes are material, we may notify you (e.g. via SMS or email) in advance.

10. Contact Us

If you have questions or concerns about this policy, or wish to exercise your privacy rights, please contact us:

• Email: privacy@fernwood.team
• Phone: 702-358-8884